Front Desk Jobs in Detroit, IL

About The Position

Requirements

• High school diploma or GED.
• Prior related experience.
• Ability to read, analyze, and interpret complex documents.
• Ability to prepare and interpret business communications and reports.
• Basic mathematical skills.
• Strong practical problem-solving skills and good judgment when handling varied guest and business situations.
• Excellent interpersonal and service skills.
• Ability to resolve conflict, think on one’s feet, influence, and mentor others.

Nice To Haves

• Associate’s degree or college education.
• Voice Certified.
• Three or more years of related experience.
• Prior management or supervisory experience.

Responsibilities

• Coordinate daily Front Office operations, assist guests with check-in and check-out, and support staff with questions or guest situations.
• Train and direct new department Team Members.
• Supervise and ensure the accurate sequence of events for guest registration and check-out.
• Maintain a daily log of guest opportunities and corrective action steps.
• Follow up promptly on unresolved situations and share relevant information with other Managers or Supervisors for handling.
• Follow up on credit opportunities during each shift.
• Perform other duties as assigned by management.

Benefits

• Comprehensive health care options.
• Travel Discounts Program with Hilton hotel rates worldwide.
• Employee Assistance Program.
• Learning and advancement opportunities.
• Generous Paid Vacation Day Program.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) plan.
• Paid Time Off (PTO) program.
• Daily Pay, allowing employees to access earned pay before payday.
• Extraordinary travel benefits.
• Work-life balance and family-friendly benefits.