Dental Front Desk Scheduler -Atlee

Virginia Family Dentistry•Ashland, VA

25d•$18 - $24•Onsite

About The Position

Virginia Family Dentistry is seeking an experienced Front Desk Scheduler to join its Atlee team. The position performs routine clerical and administrative work, including answering telephones, greeting patients, updating patient information, responding to inquiries, scheduling appointments, and maintaining records. The scheduler is responsible for maintaining an efficient and productive schedule. This is a non-exempt, hourly position paying $18–$24 per hour, based on experience. Typical hours are 8 a.m.–5 p.m., Monday through Friday.

Requirements

At least one year of dental office experience.
Excellent communication skills.
Time-management skills.
Ability to maintain confidentiality.
Attention to detail.
Teamwork skills.

Responsibilities

Review schedules daily and continually monitor schedule changes to fill open appointment times.
Confirm and schedule appointments, and follow up on unscheduled appointments.
Greet patients, answer telephones, and check office emails daily.
Run necessary patient reports and make follow-up and treatment calls.
Keep patient appointment information current, including insurance information, address, phone number, email, appointment time allowance, and past-due balances.
Partner with the insurance coordinator on pre-treatment cost estimates and insurance updates.
Communicate with the accounts receivable coordinator about balances due or financial arrangements.
Work with specialist or hygiene coordinators as needed.
Review treatment plans with patients and explain the treatment needed and its insurance coverage.