Dental Front Desk

Friendly Dental Group • Durham, NC

5d • Onsite

About The Position

Friendly Dental Group is seeking an experienced front desk professional for its Durham, North Carolina dental practice. The role supports patients and providers by handling reception, phone calls, messages, appointment scheduling, patient records, billing, and insurance processes. The position calls for a friendly, professional, organized, and team-oriented person who can provide excellent customer service and promptly address patient inquiries. The practice offers flexible scheduling, multiple-location opportunities, and potential growth into leadership.

Requirements

• At least 1 year of dental front desk experience.
• Knowledge of clinical dentistry, front office administration, NC Medicaid, dental insurance, billing, and collections.
• Strong patient and provider scheduling experience.
• Exceptional customer service and multitasking skills.
• Positive, professional, and team-oriented attitude.

Nice To Haves

• Dentrix experience.
• Bilingual English/Spanish skills.

Responsibilities

• Welcome and assist patients in a friendly, professional manner.
• Manage phone calls, messages, and appointment scheduling.
• Maintain accurate patient records and update systems as needed.
• Support billing and insurance processes.
• Keep the front desk clean, organized, and welcoming.
• Deliver excellent customer service and resolve patient inquiries promptly.

Benefits

• 401(k)
• Bonus based on performance
• Competitive compensation
• Dental insurance
• Employee discounts
• Flexible scheduling
• Health insurance
• Opportunity for advancement
• Paid time off
• Training and development
• Vision insurance
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed