Dental Front Desk

PDS Management Services•Bronx, NY

7d•Onsite

About The Position

Pediatric Dentistry of Bronx is seeking a full-time front desk employee for its pediatric dental and orthodontic practice in Bronx, New York. The practice provides dental and orthodontic care for children and teens, including patients who are anxious or have special needs. The front desk is the first point of contact for patients and families and helps create a professional, welcoming, and compassionate experience while supporting the smooth operation of the office. The schedule is Monday through Friday, with every other Saturday and a weekday off during those weeks. The posting lists hours of 10 a.m. to 6 p.m. Monday through Friday and 9 a.m. to 2 p.m. on Saturdays. Pay is $20–$25 per hour, depending on experience, plus bonuses. A $650 signing bonus is offered. Benefits include medical and other insurance coverage, retirement savings, flexible spending accounts, paid time off, and referral and sign-on bonuses.

Requirements

High school diploma or equivalent.
At least one year of experience working in a dental front office; one year of dental receptionist experience is required.
Proficiency with electronic dental records, insurance verification tools, and digital communication platforms used for patient and family outreach.
Familiarity with pediatric dental terminology and procedures, including sealants, fluoride treatments, space maintainers, and behavior management techniques.
Exceptional customer service and communication skills, including the ability to explain dental procedures and financial information clearly to parents and caregivers.
Ability to work patiently, warmly, and professionally with children and families.
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
Self-motivated, results-driven, team-oriented, and committed to supporting front-office goals.
Professional appearance and demeanor; ability to remain calm, courteous, and efficient under pressure or during sensitive patient interactions.
Spanish language proficiency is required.
Ability to commute to Bronx, NY 10468, or relocate there before starting work.

Nice To Haves

Additional coursework in dental administration or healthcare.
Experience with Dentrix or other dental practice management software is highly preferred.

Responsibilities

Welcome patients to the dental office with a friendly, professional greeting.
Collect and scan dental intake forms, including medical histories, HIPAA forms, and treatment consent forms.
Ensure applicable X-rays and referral letters are properly documented.
Verify and update patient records in the dental software system, including contact information, insurance details, medical alerts, and preferred pharmacy.
Notify dental assistants, hygienists, or dentists when patients arrive and communicate their reason for visiting.
Review treatment plans and explain insurance coverage, out-of-pocket costs, and financing options to patients and caregivers.
Manage patient flow, coordinate operatory readiness, monitor wait times, and support transitions between hygiene and restorative care.
Answer incoming calls professionally and warmly.
Schedule hygiene recalls, restorative follow-ups, and specialty referrals based on provider availability and procedure length.
Confirm insurance eligibility for same-day or walk-in patients and assist patients with dental benefits and pre-authorization as needed.
Use the practice management system to confirm appointments, send reminders, and follow up with patients overdue for cleanings, X-rays, or recommended treatment.