Medical Receptionist / Front Desk (Round Rock) - Texas Orthopedics (2616)

Ortholonestar • Round Rock, TX

6d • Onsite

About The Position

Texas Orthopedics, a division of OrthoLoneStar, is hiring a Medical Receptionist / Front Desk team member for its Round Rock location. The role performs reception-area responsibilities, primarily checking patients in and out, scheduling new and follow-up appointments, verifying insurance benefits, and collecting payments due at the time of service. The position also handles patient communications, clinic scheduling preparation, payment balancing and deposits, medical-record and fax processing, and assistance with Release of Information requests.

Texas Orthopedics describes its work environment as collaborative and team-driven, with an emphasis on professional growth, work–life balance, ongoing communication, staff feedback, and continuous process improvement. The work is indoors and involves frequent multitasking and high-volume, exacting work with frequent changes in tasks.

Requirements

• High school diploma.
• Previous experience in a medical office setting.
• Computer experience.
• Fluency in Spanish (required).
• Knowledge of medical and insurance terminology.
• Attention to detail.
• Ability to multitask between multiple applications.
• Ability to communicate effectively orally and in writing.
• Ability to work in a fast-paced environment.
• Adequate visual acuity to read and ability to interpret and understand written material.

Responsibilities

• Answer telephones, schedule appointments, and redirect callers to appropriate departments as needed.
• Schedule and reschedule patient appointments, including physical therapy appointments, while observing insurance rules, limitations, and physician preferences.
• Confirm appointments in advance and contact patients when necessary.
• Prepare clinic schedules and identify issues before patient visits.
• Greet patients, check them in, and help them complete intake forms.
• Confirm, capture, and correct patient demographic and insurance information.
• Verify insurance and benefits, including remaining deductible amounts and copays.
• Collect patient payments according to benefits and information in the EHR and other applicable software.
• Collect and scan patients’ insurance cards and photo IDs.
• Mail no-show letters daily.
• Review daily superbills for completion, make necessary edits, and collect the correct payment at checkout.
• Balance payments received and prepare the daily deposit.
• Complete scheduling tasks, messages, requests, referrals, and faxes.
• Return voicemails and make second and third attempts to reach patients who left voicemails.
• Provide patients with EOBs and explain balances as needed.
• Fax DWC forms to the appropriate recipients.
• Sort and identify medical information for scanning or queuing into the EMR system.
• Sort faxes, help resolve fax failures, and distribute faxes to the appropriate departments.
• Assist with Release of Information requests by completing them in the office or sending them to a third party.
• Perform other duties as assigned.

Benefits

• Medical insurance with VIP Health Advocate Service
• Health Savings Account (HSA) with employer contribution
• Flexible Spending Account (FSA)
• Dental coverage
• Vision coverage
• 7–8 paid holidays each year
• 12 PTO days to start, increasing based on tenure up to 22 days
• 401(k) with Safe Harbor contribution plus profit sharing once eligible
• Life insurance
• Short- and long-term disability
• Additional supplemental plans
• Mileage reimbursement and travel time for eligible positions
• Colleague Recognition Program
• Employee Assistance Program well-being support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED