Medical Receptionist / Front Desk (Round Rock) - Texas Orthopedics

ORTHOLONESTAR•Round Rock, TX

1d•$18 - $23•Onsite

About The Position

Texas Orthopedics, a division of OrthoLoneStar, is hiring a Medical Receptionist / Front Desk team member for its Round Rock clinic. The role performs reception-area responsibilities, including checking patients in and out, scheduling appointments, verifying insurance benefits, and collecting payments due at the time of service. The position also handles patient communications, clinic schedules, documents, faxes, referrals, and related administrative tasks while supporting an efficient, team-driven clinic environment.

Requirements

High school diploma.
Previous experience in a medical office setting.
Computer experience.
Fluency in Spanish (required).
Knowledge of medical and insurance terminology.
Attention to detail.
Ability to multitask between multiple applications.
Ability to communicate effectively orally and in writing.
Ability to work in a fast-paced environment.
Adequate visual acuity to read and ability to interpret and understand written material.
Ability to handle multiple tasks simultaneously and work as part of a team.

Responsibilities

Answer telephones, schedule appointments, and redirect callers to appropriate departments as needed.
Schedule and reschedule patient appointments, including physical therapy appointments, while following insurance rules and limitations and physician preferences.
Confirm appointments in advance and contact patients when necessary.
Prepare clinic schedules and identify potential issues before patient visits.
Greet patients, check them in, and help them complete intake forms.
Confirm, capture, and correct patient demographic and insurance information.
Verify insurance and benefits, identify remaining deductible amounts and copays, and collect payments according to patient benefits and applicable records.
Collect and scan patients’ insurance cards and photo IDs.
Mail no-show letters daily.
Review daily superbills for completion, make necessary edits, and collect the appropriate payment at checkout.
Balance payments received and prepare the daily deposit.
Complete scheduling tasks, messages, requests, referrals, and faxes.
Return voicemails and make second and third attempts to reach patients who left voicemails.
Provide patients with EOBs and explain balances as needed.
Fax DWC forms to the appropriate recipients.
Sort and identify medical information for scanning or queuing into the EMR system.
Sort faxes, assist with fax failures, and distribute faxes to the appropriate departments.
Assist with Release of Information requests by completing them in the office or sending them to a third party.
Perform other duties as assigned.