Medical Receptionist (Kyle) - Texas Orthopedics
About The Position
Texas Orthopedics, a division of OrthoLoneStar, is hiring a Medical Receptionist for its Kyle clinic. The role performs reception-area duties, including checking patients in and out, scheduling appointments, verifying insurance benefits, and collecting payments due at the time of service. The receptionist supports clinic operations by handling patient communications and records, preparing schedules, processing payments, and coordinating information with other departments. The work is performed indoors in a fast-paced, high-volume setting that involves frequent task changes and teamwork.
Requirements
- High school diploma.
- Previous experience in a medical office setting.
- Computer experience.
- Fluency in Spanish (required).
- Knowledge of medical and insurance terminology.
- Attention to detail.
- Ability to multitask between multiple applications.
- Ability to communicate effectively orally and in writing.
- Ability to work in a fast-paced environment.
- Adequate visual acuity to read and ability to interpret and understand written material.
Responsibilities
- Answer telephone calls, schedule appointments, and redirect callers to appropriate departments as needed.
- Schedule and reschedule new, follow-up, and physical therapy appointments while accounting for insurance rules, limitations, and physician preferences.
- Confirm appointments in advance and contact patients when necessary.
- Prepare clinic schedules and identify issues before patient visits.
- Greet patients, check them in, and help them complete intake forms.
- Confirm, capture, and correct patient demographic and insurance information.
- Verify insurance and benefits, identify remaining deductibles and copayments, and collect payments due according to patient benefits and applicable records and software.
- Collect and scan patients’ insurance cards and photo IDs.
- Mail no-show letters daily.
- Review daily superbills for completion, make necessary edits, and collect the appropriate payment at checkout.
- Balance payments received and prepare the daily deposit.
- Complete scheduling tasks, messages, requests, referrals, and faxes.
- Return voicemails and make second and third attempts to reach patients who left messages.
- Provide patients with explanations of benefits and explain balances as needed.
- Fax DWC forms to the appropriate recipients.
- Sort, collate, and identify medical information for scanning or queuing into the EMR system.
- Sort faxes, address fax failures, and distribute faxes to appropriate departments.
- Assist with release-of-information requests by completing them in the office or sending them to a third party.
- Perform other duties as assigned.
Benefits
- Medical insurance with VIP Health Advocate Service.
- Health Savings Account (HSA) with employer contribution.
- Flexible Spending Account (FSA).
- Dental coverage.
- Vision coverage.
- 7–8 paid holidays each year.
- 12 PTO days to start, increasing with tenure up to 22 days.
- 401(k) with Safe Harbor contribution plus profit sharing, once eligible.
- Life insurance.
- Short- and long-term disability.
- Additional supplemental plans.
- Mileage reimbursement and travel time for eligible positions.
- Colleague Recognition Program.
- Employee Assistance Program and well-being support.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
