Medical Receptionist (Northwest Austin) - Texas Orthopedics (2582)

Ortholonestar • Austin, TX

5d • Onsite

About The Position

Texas Orthopedics, a division of OrthoLoneStar, is seeking a Medical Receptionist for their Northwest Austin location. Since 1986, Texas Orthopedics has been a trusted name in musculoskeletal care, offering orthopedic, rheumatologic, and physical therapy services. As part of OrthoLoneStar, the largest independent orthopedic practice in Texas, the clinic emphasizes a collaborative, supportive, and growth-oriented work environment with a focus on work-life balance and team-driven success. The Medical Receptionist will be responsible for all front desk operations, including patient check-in/check-out, appointment scheduling, insurance verification, and payment collection.

Requirements

• High School diploma
• Previous experience in a medical office setting
• Computer experience
• Knowledge of medical and insurance terminology
• Attention to detail
• Ability to multitask between multiple applications
• Ability to effectively communicate both orally and written
• Ability to work in a fast paced environment

Nice To Haves

• Fluent in Spanish

Responsibilities

• Answer telephones, schedule appointments and redirect to appropriate departments as needed.
• Schedule and reschedule appointments for patients with attention to all insurance rules and limitations per physician preferences, including physical therapy appointments.
• Confirm appointments in advance; reach out to patient when necessary.
• Prepare schedules for clinic and identify any issues prior to visit.
• Greet patients, check-in and help patients complete necessary intake forms.
• Confirm, capture, and correct any changes in patient demographics and insurance.
• Verify insurance and obtain benefits as needed; identify remaining deductible amount and/or copay to collect.
• Collect patient payment according to the patient’s benefits and as noted within the EHR and other applicable software.
• Collect and scan patient’s insurance card and photo ID.
• Mail no show letters daily.
• Review daily superbills for completion from clinic team, make edits necessary to collect proper time of service payment due at check-out.
• Balance payments received and prepare deposit daily.
• Complete all scheduling tasks, messages, requests, referrals, and faxes.
• Return voicemails as well as making second and third attempts to patients who have left voicemails.
• Provide EOB to patients and thoroughly explain balance as needed.
• Fax DWC forms to proper recipients.
• Collate, sort and identify a variety of medical information for scanning/queuing into EMR system.
• Sort faxes and assist with any fax failures and distributing to appropriate departments as needed.
• Assist with Release of Information requests by completing in office or sending to third party accordingly.
• All other duties as assigned.

Benefits

• Medical Insurance with VIP Health Advocate Service
• Health Savings Account (HSA) with employer contribution
• Flexible Spending Account (FSA)
• Dental Coverage
• Vision Coverage
• 7-8 Paid Holidays each year
• 12 PTO Days to start, with increases based on tenure (up to 22 days)
• 401(k) with Safe Harbor contribution plus Profit Sharing (once eligible)
• Life Insurance
• Short & Long-Term Disability
• Additional Supplemental Plans
• Mileage Reimbursement + Travel Time – (for eligible positions)
• Colleague Recognition Program
• Well-being support: Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED