Front Desk Specialist I

Austin Health Partners•Cedar Park, TX

26d

About The Position

Provides office support through a variety of clerical activities and uses outstanding customer service skills to greet and assist patients. The role welcomes patients and visitors, manages appointments and patient check-in and check-out, gathers demographic and insurance information, and handles payments and payment plans. It also supports patient access and the upkeep of the waiting room and front desk, maintains required health forms in the EMR, and assists with clinical inboxes as needed. The position is non-exempt and reports to the Practice Manager.

Requirements

High school diploma or equivalent.
Regular and prompt attendance at agreed-upon daily and weekly start and end times.

Nice To Haves

One year of customer service experience.

Responsibilities

Welcome patients and visitors in person and by telephone, answer inquiries, and refer questions to the appropriate staff member.
Schedule appointments to optimize patient satisfaction, provider time, and utilization of examination and treatment rooms.
Obtain patient demographics and verify insurance information at each visit.
Perform patient check-in and check-out.
Collect insurance copayments, balances, and uninsured payments at the time of service.
Maintain an individual bank and prepare an end-of-day report for management to balance and sign off daily.
Process payment plan agreements.
Control patient access beyond the lobby.
Keep the waiting room and front desk area neat and orderly.
Maintain knowledge of health forms required for each visit and verify their storage in the EMR.
Provide positive customer relations when dealing with patients, families, providers, healthcare team members, and others.
Maintain regular and prompt attendance at agreed-upon daily and weekly start and end times.
Assist with clinical inboxes as needed.
Perform other duties as assigned.