Front Desk Specialist

Community Health Centers • Orlando, FL

6h

About The Position

The Front Desk Specialist greets and registers patients, provides financial counseling, and establishes and maintains accurate patient records in the computer. The role may include medical and dental front desk responsibilities and may require performing duties at a center with five or more scheduling templates. The specialist supports patient care and center operations through customer service, appointment scheduling, insurance verification, payment processing, financial counseling, and administrative procedures. Travel to other Community Health Centers locations may be required.

Requirements

• High school diploma or equivalent.
• Exceptional customer service skills.
• Ability to work flexible hours.

Nice To Haves

• One year of front office experience, including Electronic Medical Records, preferred.
• Previous dental office experience preferred.
• Experience with Care Credit financing preferred.
• Bilingual ability preferred.

Responsibilities

• Greet patients, introduce yourself, resolve requests and complaints, and provide prompt, accurate service.
• Collect accurate patient demographic and pharmacy information and copy insurance cards and driver's licenses.
• Keep patients informed about wait times and collect applicable co-pays.
• Verify insurance coverage and accurately schedule appointments.
• Record cancellations and no-shows, send no-show letters, and maintain a quick-call list for scheduled patients.
• Post charges and payments accurately and on time; prepare revenue for bank deposit and provide it to the Center Manager.
• Prepare and balance daily Operator/Location Close Reports and obtain the Manager's signature.
• Answer and transfer telephone calls, take messages, respond to phone queries, and manage Outlook mail and calendar.
• Interview patients about employment, insurance, deductibles, sliding-fee eligibility, and payment plans.
• Contact patients regarding payment plans as required, update patient data, assist with billing problems and payer-program applications, and respond to questions about balances, collections, and insurance.
• Audit patient charts, discuss supplies for downtime procedures, generate end-of-day closing reports, and balance cash, checks, and credit card charges.
• Maintain confidentiality of patient information and participate in team meetings about patient care and operational needs.
• Travel to other CHC locations when required and perform other assigned or necessary duties.

Benefits

• Healthcare coverage.
• Paid time off.
• Paid holidays, including 10 paid holidays.
• Retirement plan.
• Tuition and training reimbursement.
• Competitive compensation and advancement opportunities.
• Early Fridays.
• No weekends for the majority of centers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED