Front Desk Specialist

Community Health Centers•Apopka, FL

6d•Onsite

About The Position

Responsible for greeting patients, registering patients, providing financial counseling, and establishing and maintaining accurate patient records in the computer. The position may include medical and dental front desk responsibilities and requires accurate performance at a center with five or more scheduling templates or at a center requiring both medical and dental front desk responsibilities. The role may require travel to other Community Health Centers locations and other duties as assigned or necessary. The schedule is Monday 8 a.m.–6 p.m., Tuesday 8 a.m.–7 p.m., Wednesday and Thursday 8 a.m.–5 p.m., and Friday 8 a.m.–1 p.m. The employer describes flexible hours and notes that most centers do not have weekend work.

Requirements

High school diploma or equivalent.
Exceptional customer service skills.
Able to work flexible hours.
Accurately perform duties at a center with five or more scheduling templates or one requiring both medical and dental front desk responsibilities.

Nice To Haves

One year of front office experience, including Electronic Medical Records.
Previous dental office experience.
Experience with Care Credit financing.
Bilingual ability.

Responsibilities

Greet patients, introduce yourself, resolve patient requests and complaints, and provide prompt, accurate service.
Obtain and update patient demographic information and pharmacy preferences; copy insurance cards and driver’s licenses; verify insurance coverage; collect applicable copayments; and keep patients informed about wait times.
Schedule appointments accurately, record cancellations and no-shows, send no-show letters, and maintain a quick-call list for cancellations.
Post charges and payments accurately and promptly, accept patient payments, prepare revenue for bank deposit, and prepare and balance daily operator/location closing reports.
Answer and transfer telephone calls, take messages, answer queries from other facilities and public health units, and manage Outlook mail and calendar.
Interview patients about employment, insurance coverage, deductibles, sliding fee scale, and eligibility for payment plans; contact patients about payment plans as required.
Enter and update patient data, assist with billing problems and eligibility applications for Medicaid or other payer programs, and answer questions about balances, collections, and insurance.
Audit patient charts, discuss supplies needed for downtime procedures, generate end-of-day closing reports, and balance cash, checks, and credit card charges.
Maintain confidentiality of patient information.
Participate in team meetings to communicate and address patient care and operational requirements.
Travel to other CHC locations when required and perform other duties as assigned or necessary.