Front Desk Specialist

Lehigh Valley Health Network • Bonita Springs, FL

7d • Onsite

About The Position

Coordinates patient registration, insurance verification, and scheduling accurately. Conducts patient interviews by phone and in person to establish accounts by gathering demographic, insurance, and clinical information, supporting appropriate scheduling and financial clearance. Educates patients about their financial responsibilities and collects out-of-pocket fees. The role is based onsite at the Health Center at Pocono Creek and works a day shift with multiple shifts and rotating weekends and holidays.

Requirements

• High school diploma or GED.
• One year of customer service experience or one year in a healthcare environment, such as a hospital or physician office.
• Computer and typing proficiency.
• Ability to interact with a diverse customer base, including people seeking emergency services or treatment due to an accident or illness.
• Successfully complete required training in two attempts or fewer.

Nice To Haves

• Associate’s degree in healthcare or a related field.
• Two years of registration or insurance verification experience in a healthcare setting.
• Knowledge of medical terminology.
• Bilingual Spanish/English.
• American Heart Association Basic Life Support – State of Pennsylvania.

Responsibilities

• Interview patients with open-ended questions to obtain demographic, insurance, referral or authorization, and other pertinent information.
• Engage patients throughout registration to provide a welcoming and positive experience in person or by phone.
• Ensure referring providers’ orders are complete and match scheduled appointments; obtain a new order before a test or treatment when an order is incomplete or inaccurate.
• Scan insurance cards, scripts, patient identification, and pertinent documentation, including regulatory forms, accurately.
• Obtain required signatures, including service-specific consents, to support timely reimbursement.
• Determine and collect patient financial liability and create estimates when applicable; refer patients to financial resources for assistance with financial counseling.
• Review daily schedules, identify potential conflicts affecting department flow, and confer with colleagues and providers to resolve them.
• Maintain compliance with registration accuracy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED