Supervisor Front Desk

Hilton Grand Vacations•Las Vegas, NV

26d•Onsite

About The Position

Hilton Grand Vacations is seeking a Front Desk Supervisor for Bluegreen’s Club 36 Resort in Las Vegas. The role oversees the Front Office’s daily operations and supports guests and staff, ensuring owners and guests receive a positive experience from arrival through departure. The supervisor trains and directs new department Team Members, oversees guest registration and checkout, documents guest opportunities and corrective actions, and follows up on unresolved matters and credit opportunities. Other duties may be assigned by management.

Requirements

High school diploma or GED.
Prior related experience.
Ability to read, analyze, and interpret complex documents.
Ability to prepare and interpret business communications and reports.
Basic mathematical skills.
Strong practical problem-solving skills and good judgment when handling varied guest and business situations.
Excellent interpersonal and service skills.
Ability to resolve conflict, think on one’s feet, influence, and mentor others.

Nice To Haves

Associate’s degree or college education.
Voice Certified.
Three or more years of related experience.
Prior management or supervisory experience.

Responsibilities

Coordinate daily Front Office operations, assist guests with check-in and check-out, and support staff with questions or guest situations.
Train and direct new department Team Members.
Supervise and ensure the accurate sequence of events for guest registration and check-out.
Maintain a daily log of guest opportunities and corrective action steps.
Follow up promptly on unresolved situations and share relevant information with other Managers or Supervisors for handling.
Follow up on credit opportunities during each shift.
Perform other duties as assigned by management.