Front Desk Supervisor

Coury Hospitality•Palo Alto, CA

2d•Onsite

About The Position

Coury Hospitality is hiring a Front Desk Supervisor to support the dual-branded campus of Hotel Citrine Palo Alto, a Tribute Portfolio Hotel, and AC Hotel Palo Alto. The role supervises daily Front Desk operations across both hotels and helps deliver exceptional guest experiences while upholding service excellence, professionalism, and Marriott brand standards. The supervisor supports Front Office team development, coordinates with other hotel departments, and may provide operational leadership as Manager on Duty during assigned shifts. The position serves guests from Silicon Valley’s business, technology, academic, and local communities in a collaborative, guest-focused environment. Work schedules may vary according to business needs and include evenings, weekends, and holidays. The posting describes the general nature of the work and notes that duties may not be limited to those listed.

Requirements

At least 2 years of Front Office or guest services experience.
Strong knowledge of hotel operations and guest service standards.
Strong leadership, communication, and problem-solving skills.
Strong verbal and written communication skills and a polished, professional presence.
Ability to remain calm and effective in a fast-paced environment while managing multiple priorities.
Excellent organizational skills, attention to detail, and follow-through.
Proficiency in hotel property management systems and Microsoft Office applications.
Ability to work independently and thrive in a collaborative, campus-based team environment.
Flexibility to work evenings, weekends, holidays, and varied shifts as business needs require.

Nice To Haves

Prior supervisory experience.

Responsibilities

Supervise daily Front Desk operations across both hotels.
Lead, coach, and support Guest Services Agents to deliver exceptional guest experiences.
Model service excellence, professionalism, and Marriott brand standards.
Assist with scheduling, training, onboarding, and performance development of Front Office team members.
Resolve guest concerns promptly and professionally, supporting guest satisfaction and service recovery.
Monitor room inventory, arrivals, departures, upgrades, and daily hotel occupancy.
Ensure accuracy of guest reservations, billing, cash handling, and shift audits.
Collaborate with Housekeeping, Engineering, Sales, and Food & Beverage teams to support seamless operations.
Support departmental goals, special projects, and campus-wide initiatives as assigned.
Act as Manager on Duty when designated and provide operational leadership during assigned shifts.