Front Desk Supervisor

Crescent Careers•Sacramento, CA

About The Position

Residence Inn by Marriott Sacramento Downtown at Capitol Park is seeking a motivated, enthusiastic, service-driven Front Desk Supervisor to join its leadership team. This hands-on leadership role works closely with the Assistant General Manager to oversee daily front office operations, support the development of the guest services team, and help ensure guests receive a warm and welcoming experience. The role offers opportunities to develop supervisory skills, take ownership of guest experiences, and contribute to the hotel's success. The Front Desk Supervisor guides and supports associates, helps deliver seamless guest arrivals and departures, handles guest concerns, supports front desk operations and accurate transaction processing, and collaborates with other hotel departments and leadership. The position also supports compliance with hotel policies, brand standards, and safety and security procedures. The hotel describes its culture as focused on teamwork, professional development, and genuine hospitality, with opportunities for the supervisor to grow as a leader and contribute ideas.

Requirements

Strong communication and interpersonal skills.
A genuine passion for hospitality and guest satisfaction.
Ability to motivate, coach, and support fellow associates.
Excellent problem-solving skills and sound decision-making.
Ability to handle challenging guest situations with patience, tact, and professionalism.
Strong organizational skills and attention to detail.
Comfort working with hotel computer systems, financial transactions, and daily operational reports.
Flexibility to adapt to changing priorities in a busy hotel environment.
Professional appearance, dependable work habits, and a collaborative approach to teamwork.

Nice To Haves

Previous front desk experience and familiarity with hotel operations are highly desirable.
Prior supervisory experience is a plus; demonstrated leadership potential and readiness to advance are also valued.

Responsibilities

Provide daily guidance, direction, and support to Front Desk associates.
Lead by example through professionalism, teamwork, and exceptional guest service.
Assist with training, coaching, and developing associates.
Help foster a positive and supportive work environment.
Communicate daily priorities, operational updates, and guest needs.
Welcome guests and support seamless arrival and departure experiences.
Anticipate guest needs and find solutions to enhance their stays.
Handle guest concerns and service challenges professionally and with sound judgment.
Promote Marriott Bonvoy membership and brand programs to build guest loyalty.
Provide guests with information about hotel amenities, local attractions, and the Sacramento area.
Assist in overseeing reservations, room assignments, guest registration, and departures.
Ensure guest accounts, payment transactions, and cash handling procedures are completed accurately.
Monitor room availability and coordinate with Housekeeping and other departments to support guest needs.
Maintain accurate guest information, operational records, and front office reports.
Respond effectively during busy periods, unexpected challenges, and emergencies.
Support compliance with hotel policies, brand standards, and safety and security procedures.
Work with hotel leadership to identify opportunities to improve service and operational efficiency.