Front Desk Supervisor
About The Position
The Front Desk Supervisor oversees front desk operations at the Buena Park Grand Hotel & Suites. The role includes defining and implementing front desk objectives and procedures, hiring and training staff, managing shift schedules, and supervising staff and front desk activities such as bookings, appointments, phone calls, and emails. The supervisor also prepares reports and feedback for the general manager, performs administrative duties such as filing and updating records, and responds to and resolves guest service requests. During the first few months, the supervisor will learn about the hotel and its amenities, then assist with and lead the front desk team and help deliver exceptional guest service. The role contributes to the overall guest experience.
Requirements
- Bachelor of Science degree in hospitality or a related field.
- Minimum of 1 year of experience as a front desk supervisor.
- Good understanding of procedures and practices in the hospitality industry.
- Excellent written and verbal communication skills.
- Strong organizational and time management skills.
- Ability to provide exceptional customer service.
- Good leadership and training abilities.
Responsibilities
- Define and implement front desk objectives and procedures.
- Hire and train staff and manage shift schedules.
- Supervise staff and front desk activities, including bookings, appointments, phone calls, and emails.
- Generate reports and feedback for presentation to the general manager.
- Perform administrative duties, including filing and updating records, as needed.
- Respond to and resolve guest service requests.
- Learn about the hotel and its amenities, then assist with and lead the front desk team.
- Help staff provide exceptional guest service and contribute to the overall guest experience.
Benefits
- Full suite of benefits, including health, dental, vision, 401(k), pet insurance, and other supplemental benefits.
- Paid time off for full-time and part-time associates.
- Travel discounts at hotel partners and franchises around the world.
- Participation in the company's Wellness program.
- On-demand pay opportunities for instant pay between paychecks.
- Leadership development program and growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
