Front Desk Supervisor

Courtyard by Marriott (Crestline Hotels and Resorts)•Virginia Beach, VA

2d•$17 - $17

About The Position

The Front Desk Supervisor oversees front desk operations to maintain productivity, employee morale, and guest service. The role supports the team, resolves guest needs, and helps create a welcoming environment. Responsibilities include registering and assigning rooms, issuing keys, managing reservations and guest records, handling payments, and assisting guests with check-in, check-out, and requests for information or services. The supervisor also trains and schedules staff, supports shift balancing and checklists, and ensures employees know hotel emergency procedures.

Requirements

High school diploma or General Education Degree (GED).
Basic computer skills.
Two to three years of supervisory experience preferred, including at least one year of front desk experience.

Nice To Haves

Two to three years of supervisory experience, including at least one year of front desk experience.

Responsibilities

Greet, register, and assign rooms to hotel guests.
Verify customers’ credit and determine how they will pay for accommodation.
Contact housekeeping or maintenance staff when guests report problems.
Make and confirm reservations.
Issue room keys and provide escort instructions to bellhops.
Maintain records of room availability and guest accounts, manually or using computers.
Post room, food, liquor, telephone, and other charges to ledgers.
Compute bills, collect payments, and make change for guests.
Record guest comments or complaints and refer guests to managers as necessary.
Answer questions about hotel services, guest registration, and travel directions, and recommend shopping, dining, or entertainment options.
Clean and maintain the lobby and common areas, including restocking supplies and watering plants.
Plan, schedule, or supervise other employees’ work.
Advise housekeeping staff when rooms are vacated and ready for cleaning.
Assist guests with check-in, check-out, and special service or information requests in accordance with standard operating procedures.
Assist with training new associates and continually train front desk agents as cashiers.
Ensure staff are familiar with all hotel emergency procedures.
Work with desk agents to balance at the end of each shift and ensure completion of the shift checklist.
Greet guests promptly and professionally, and handle their questions and problems within empowerment guidelines.