Front Desk Supervisor

The Westin Indianapolis•Indianapolis, IN

7d•Onsite

About The Position

The Front Desk Supervisor leads front desk operations at The Westin Indianapolis, ensuring smooth service and memorable guest experiences. The role supervises check-in, check-out, and guest services; leads and motivates front desk team members; and works with other departments to resolve guest issues and enhance guest satisfaction. The supervisor also trains and onboards new staff, maintains accurate reservation and billing information, keeps the front desk clean and organized, and monitors compliance with hotel policies and procedures. The position requires prior cash-handling experience, six months of front desk experience, strong computer skills, and the ability to communicate effectively with the public and team members. Candidates must be high school graduates or have a G.E.D. equivalent, and must read, write, and speak English fluently. The schedule is flexible and includes nights and weekends.

Requirements

Prior cash-handling experience.
High school graduate or G.E.D. equivalent.
Ability to communicate effectively with the public and other team members.
Fluent in reading, writing, and speaking English.
Six months of front desk experience.
Strong computer skills.
Flexible schedule, including nights and weekends.

Responsibilities

Supervise front desk operations, including check-in, check-out, and guest services.
Lead and motivate the front desk team to provide exceptional customer service.
Handle guest inquiries, concerns, and special requests professionally and efficiently.
Train and onboard new front desk staff members.
Ensure guest reservations and billing information are accurate and complete.
Collaborate with other departments to resolve guest issues and enhance guest experiences.
Maintain a clean and organized front desk area.
Monitor and maintain compliance with hotel policies and procedures.