Front Desk Supervisor
Atrium Hospitality•Norfolk, VA
•Onsite
About The Position
The Front Desk Supervisor oversees daily front desk operations at the Norfolk Sheraton, ensuring smooth check-ins and check-outs and supporting other guest needs. The supervisor coaches, trains, and motivates front desk associates; handles guest concerns promptly and professionally; and monitors cash handling, shift reports, and compliance with brand and safety standards. The role also helps with front desk tasks such as answering phones, updating the reader board, and assisting with VIP arrivals.
Requirements
- Customer service and leadership experience.
- Strong communication skills to coordinate with guests, staff, and other departments.
- Detail-oriented and organized, including with shift reports and guest requests.
- Comfort using hotel systems, email, and reports.
- Able to lift 50 pounds and remain on one's feet.
Responsibilities
- Supervise daily front desk operations, including check-ins and check-outs.
- Coach, train, and motivate front desk associates.
- Handle guest concerns with urgency and a service-oriented approach.
- Monitor cash handling, shift reports, and compliance with brand and safety standards.
- Assist with front desk duties such as answering phones, updating the reader board, and helping with VIP arrivals.
Benefits
- 401(k) plan with company match.
- Medical, dental, and vision insurance options.
- Paid time off and vacation.
- Atrium Traveler and brand discount programs.
- DailyPay.
- Wellness programs.
- Tuition reimbursement.
- Discounts on brands and services.
- Community service and volunteer programs.
- Career growth and learning opportunities, including internal promotion opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
