Front Desk Supervisor

GEN HOTELS•Indianapolis, IN

3d•$19 - $20

About The Position

General Hotels Corporation has an immediate opening for a Front Desk Supervisor. This role supervises the Guest Services staff while providing friendly, efficient service to hotel guests. The supervisor supports staff with guest concerns, follows established hotel procedures, communicates outstanding guest requests or issues to management, and helps maintain positive communication across departments. The role also includes Manager on Duty shifts as needed and managing and assisting shuttle services.

Requirements

A minimum of two years of hotel guest services experience.
Passion for the hospitality industry and ability to provide exceptional service.
Reliable attendance and punctuality.
Ability to stand for extended periods.
Strong communication skills.
Attention to detail to ensure reservations and billing are correct.
Ability to lead and work as part of a team.
Ability to deliver excellent customer service and ensure guest satisfaction.
Ability to resolve guest concerns using service recovery guidelines.
Flexibility to work nights, weekends, and/or holidays.
Valid driver's license and willingness to drive the hotel shuttle.

Nice To Haves

Prior Opera training and/or knowledge.

Responsibilities

Supervise the Guest Services staff.
Welcome guests in a friendly, prompt, and professional manner.
Assist Guest Services staff with guest concerns as needed.
Follow established hotel procedures at all times.
Communicate outstanding guest requests or issues to management when additional monitoring or follow-up may be needed.
Maintain positive communication between all departments.
Work Manager on Duty shifts as needed.
Manage and assist shuttle services.
Drive the hotel shuttle as needed.