Front Desk Supervisor

Devil's Thumb Ranch•Tabernash, CO

About The Position

The Guest Services Supervisor helps maintain the Ranch’s service standards established by the Director of Lodging. This role leads by example, trains staff, and supports exceptional guest experiences across all three properties. The supervisor oversees Guest Services operations at all locations and makes Front Office decisions when the Director is absent, while helping ensure seamless service and uphold Ranch standards. The position oversees lodging operations, including Guest Services, Night Audit, and Baggage Wranglers; assists with staff training and scheduling; performs Guest Service Agent and Baggage Wrangler duties; monitors inventory and inspects rooms; and handles concierge requests. The supervisor also supports cross-promotion and oversight of the Winter Park property, maintains training materials, and works shifts and performs other duties as needed. This is a 24-hour operation, so a specific work schedule is not guaranteed. Managers may try to accommodate schedule requests, subject to business needs.

Requirements

1–3 years of hospitality experience.
Comfortable communicating accurately in English.
Basic computer and email knowledge.
Ability to proofread and edit documents for spelling, grammar, and content accuracy.
Willingness to learn lodging reservation systems.
Outgoing, friendly personality and passion for excellent customer service.
Enjoyment of working with the public and ability to communicate effectively with guests.
Strong organizational skills and ability to work independently or as part of a team.
Professional appearance and positive attitude.
Flexibility to adapt to the needs of the department, resort, and affiliated properties.
Ability to sit or stand for extended periods and lift or carry up to 20–30 lbs.

Nice To Haves

Previous supervisor experience.
Front desk experience.

Responsibilities

Provide exceptional customer service and ensure guest needs are met throughout their stay.
Oversee daily Lodging operations, including Guest Services, Night Audit, and Baggage Wranglers at all DTR-affiliated properties.
Assist in training new and current staff members.
Create and manage schedules within budget constraints, ensuring adequate staffing for arrivals, stayovers, and departures.
Perform Guest Service Agent and Baggage Wrangler duties according to DTR standards.
Monitor inventory to maximize bookings and inspect rooms before guest arrivals.
Manage concierge duties, respond to guest inquiries, and arrange reservations.
Cross-promote Ranch and Winter Park properties.
Cross-train with Night Audit and Wranglers and provide assistance as needed.
Update and maintain departmental training materials and evaluate the effectiveness of policies.
Uphold Ranch Service Standards and assist with Winter Park property oversight.
Work all shifts as needed and complete tasks assigned by management.
Model teamwork, guest service, communication, and leadership; uphold safety standards and report incidents.

Benefits

152 hours of paid time off for full-time, year-round employees.
Affordable furnished housing for employees working a minimum of 35 hours per week.
Health, dental, life, and vision insurance for full-time, year-round employees.
401(k) employer match of up to $2,000 annually for full-time, year-round employees.
Employer-sponsored monthly events, including sporting events, zip-lining, snow-tubing, hiking, bowling, and recreation-center activities.
Employer-sponsored softball and hockey leagues.
Wellness program opportunities, including meditation, complimentary daily yoga, and trail-running and mountain-biking workshops.
25% discounts at Devil’s Thumb Ranch restaurants, activities including trail rides, and spa treatments.
Overtime pay for hours worked over 40 per week.
Discounted Winter Park Ski Resort season pass, available annually in season, or a half-price Grand Park Recreation Center pass.
$250 referral bonus if a referred candidate is hired.