Front Desk Supervisor

Island Hospitality Management • Summerville, SC

1d

About The Position

The Front Desk Supervisor is responsible for the overall success of the front desk, ensuring guest satisfaction and product quality standards. The role plans and supervises the activities of a diverse workforce to support the smooth and profitable operation of the business, and serves as a key point of reference for team members, vendors, and guests. Flexible scheduling availability may be required. Weekly hours vary according to guest occupancy, season, staffing, and other factors; a specific number of weekly hours is not guaranteed.

Requirements

• Be a highly motivated team player with strong initiative and a desire for achievement.
• Be effective in handling workplace problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Ability to work well in stressful situations.
• Be readily available and approachable for guests while providing excellent guest service.
• Ability to stand, sit, or walk for an extended period of time.

Responsibilities

• Check in and check out hotel guests.
• Process payments according to established hotel requirements.
• Provide information and assistance to guests and vendors.
• Prepare necessary reports during each shift for the management team.
• Ensure front desk staff understand the components and features of the guest service guarantee and are trained to meet service standards.
• Assist in creating and distributing the team member schedule in a timely manner.
• Plan and supervise the activities of the front desk workforce.

Benefits

• Medical, dental, and vision insurance.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) plans.
• Dependent care FSA.
• Identity theft protection insurance.
• Commuter benefits for transit and parking.
• Pet insurance.
• Paid time off and payroll incentives for annual wellness exams.
• Employee Assistance Program.
• Wellness subscriptions, including access to gyms, financial planning, counseling, and legal services.
• Paid sick and vacation time.
• Family leave.
• 401(k) retirement plan with employer matching; fully vested upon the first contribution.
• Incentive-based bonus program.
• Free hotel room nights and employee discounts within the hotel brand.
• Discounts for friends and family within the hotel brand.
• Team member recognition and bonuses.
• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work.
• Career growth through an in-house training program.
• Referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed