Front Desk Supervisor

Hilton Grand Vacations • Waikoloa, HI

5d

About The Position

The Front Desk Supervisor oversees daily Front Office operations and supervises the Front Desk to ensure guests are checked in and out efficiently and courteously. The role requires displaying commitment to the company’s Spirit of Service culture and Hilton values. The supervisor also trains, schedules, and assists in evaluating Team Members, works with other resort departments to meet guest expectations, and supports the resort’s daily operations.

Requirements

• High school graduate or GED.
• Able to work flexible schedules, including mornings, evenings, weekends, and holidays.
• 1–3 years of related experience.
• At least 1 year of supervisory experience.
• Problem-solving, analytical, and conceptual skills.
• Strong written and oral interpersonal skills, with the ability to build and maintain productive working relationships.
• Effective organizational skills, including the ability to prioritize and manage multiple tasks within timeframes in a small team.

Nice To Haves

• Associate's degree or college diploma.
• Previous experience in hotel or resort operations, especially the relationship between Front Office and Housekeeping.
• Timeshare or vacation ownership experience.
• At least 2 years of supervisory experience.

Responsibilities

• Greet and welcome owners and guests upon arrival.
• Register guests in the computer, verifying reservations, addresses, and credit information.
• Accept payment for guest accounts at check-in and check-out.
• Promote Hilton Grand Vacations services and provide recognition and benefits to present members.
• Coordinate and monitor reservations.
• Ensure Front Office quality standards are met and policies and procedures are consistently applied.
• Maintain a house bank and ensure deposits accurately report daily transactions.
• Assign guest service agents tasks related to credit, missing addresses, posting charges, and the cleanliness and organization of the front desk.
• Post miscellaneous charges as requested.
• Maintain a daily log of guest opportunities and corrective action steps.
• Follow up on unresolved situations in a timely manner and pass relevant information to other managers or supervisors.
• Collaborate with resort departments to meet guest expectations.
• Respond to social media and guest member relations in a timely manner.
• Train, supervise, schedule, and assist in evaluating Team Members.
• Perform other duties necessary for the daily functioning of the resort.

Benefits

• Medical insurance from Day One
• Dental insurance from Day One
• Vision insurance from Day One
• 401(k) plan with company match
• Life insurance
• Company stock purchase program
• Discounted rates through the Team Member Travel Program
• Paid time off
• Paid sick days
• Team Member recognition
• Learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED