IBH: Front Desk Agent

Boyne Resorts•Petoskey, MI

24d

About The Position

The Front Desk Agent handles front office reception and administrative duties at Inn at Bay Harbor, a Boyne Resorts property on the shoreline of Lake Michigan. The role includes warmly greeting guests and colleagues, answering phones and company inquiries, completing guest registration and room assignments, and performing cashier work. Candidates must be able to manage multiple tasks and requests at once and interact with a diverse range of people with patience and politeness.

Requirements

Must be available weekends, weeknights, and holidays.
Applicants must be at least 18 years old.
Long periods of standing are required.
Computer skills are mandatory.
Ability to handle multiple tasks and requests at one time.
Ability to deal with a diverse set of individuals; patience and politeness are key.

Responsibilities

Welcome, greet, and make guests feel comfortable and valued throughout their visit.
Perform check-in and check-out procedures accurately in relation to guest accounts.
Keep an accurate account of monies in the cash drawer.
Answer phones.
Respond promptly and courteously to guest requests.
Maintain a professional attitude and demeanor during guest interactions.
Demonstrate working knowledge of resort services and functions and community events, including their dates, times, and locations.