Front Desk Agent
About The Position
The Front Desk Agent is the face of the resort and helps create memorable experiences for guests and owners from arrival through departure. The role provides warm welcomes, friendly assistance, and exceptional service while helping ensure a smooth and enjoyable stay. Agents are expected to demonstrate Westgate’s core values of Passion, Integrity, and Work Ethic in every interaction. This part-time position is at Westgate River Ranch Resort & Rodeo, a 1,700-acre resort near the Kissimmee River, approximately one hour south of Orlando. The resort features outdoor activities and amenities including River Country Water Park, horseback riding, airboat and swamp buggy rides, a trap and skeet range, a full-service marina, and a Saturday Night Rodeo.
Requirements
- High school diploma, GED, or equivalent experience.
- Strong attention to detail and excellent organizational skills.
- Proficiency with Microsoft Office and general computer operations.
- Excellent verbal communication skills, in person and over the phone.
- Ability to work independently with minimal supervision.
- Sound judgment and professionalism when interacting with guests, owners, and Team Members.
- Basic math skills and experience handling cash and maintaining accurate records.
- Strong customer service skills and a positive, welcoming attitude.
- Availability to work weekends, holidays, and flexible schedules as business needs require.
- Valid driver’s license.
- Ability to occasionally lift and carry 10–25 pounds, with or without reasonable accommodation.
- Must pass a background check and drug test and provide proof of eligibility to work in the United States.
- Applicants who smoke or use tobacco products will not be considered, except where prohibited by law.
Responsibilities
- Manage guest registration, including check-in, check-out, computer use, and key issuance.
- Answer telephone and courtesy calls promptly, professionally, and courteously.
- Provide guests and owners with information about local activities, dining options, attractions, and resort amenities.
- Share information about the Vacation Interval (VI) program and confirm reservations as requested.
- Dispatch guest requests to appropriate departments, including Housekeeping and Engineering, and follow up to ensure completion.
- Maintain and update service request databases and operational records.
- Organize files and databases, and complete accurate data entry and filing.
- Handle petty cash transactions and maintain accurate banking records.
- Encourage guests and owners to complete the “Your Opinion Counts” (YOC) survey.
- Assist with additional Front Desk duties as assigned to support daily resort operations.
- Uphold the resort’s standards of professionalism, safety, integrity, and exceptional guest service.
Benefits
- 401(k) with generous company match
- DailyPay access to earned income
- Wellness programs
- Tuition assistance
- Employee Assistance Program (EAP)
- Pet insurance
- Loyalty program with discounts on hotels, cruises, resorts, restaurants, entertainment, and more
- Low-cost gym membership
- David A. Siegel Legacy Scholarship: one scholarship of up to $40,000 each year for one eligible dependent of a current Team Member
- Career growth and advancement opportunities
- Community involvement opportunities
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
