Front Desk Agent

Crescent Careers • Nashville, TN

11d

About The Position

Full- and part-time Guest Services Agents are responsible for greeting and registering guests and delivering exceptional customer service throughout their stay. The role includes checking guests in and out and supporting the hotel's efforts to provide outstanding guest service and financial profitability.

Responsibilities

• Greet guests and complete the registration process, including entering and retrieving information in the computer, confirming guest information and room rates, selecting rooms, coding electronic keys, promoting marketing programs, and providing welcome packets.
• Assist guests with check-out by ensuring rooms and services are correctly accounted for, using the point-of-sale system, handling money, processing credit and debit cards, and accepting and recording forms of payment.
• Maintain thorough knowledge of hotel information, including room categories, room rates, packages, promotions, the local area, and other general product information; answer guest questions and inquiries.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Handle guest complaints, conduct research, and resolve issues or negotiate solutions to achieve guest satisfaction.
• Receive, input, retrieve, and relay messages to guests.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed