Front Desk Agent
About The Position
The Front Desk Agent values residents and guests and provides information and resources to support a meaningful visit. The role serves as a key liaison between community guests and residents, delivering exceptional customer service. The position is based indoors, with frequent sitting and standing and a low-to-moderate noise level. The work schedule is determined by the property and may change to meet business needs. No travel is expected. The employee reports directly to the department supervisor and/or the Association Manager of the community. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- High school diploma or GED.
- At least six months of related experience and/or training.
- Familiarity with computer software for performing various tasks.
- Organizational skills, excellent interpersonal skills, and strong communication skills.
- Ability to follow written and oral instructions and procedures.
- Ability to detect auditory and/or visual emergency alarms.
Nice To Haves
- Some college.
- Bilingual English/Spanish.
- Previous work experience in the hospitality industry.
Responsibilities
- Greet guests as they enter the community while maintaining a high level of customer service.
- Monitor and authorize the entrance and departure of employees, visitors, and other persons to protect against theft and maintain premises security; follow all check-in policies and procedures without exception.
- Coordinate with office administrative staff to maintain and update unit-owner information in the computer database.
- Use appropriate phone etiquette for incoming and outgoing calls to residents, communicating clearly and professionally.
- Report observed violations of the Rules and Regulations.
- Take precautions to protect residents, guests, and property, and report damage, theft, and found articles to supervisors.
- Maintain the key-control system and ensure all keys are locked and accounted for.
- Know how to operate the fire alarm system and report incidents to management.
- Contact police or fire departments in emergencies, such as fires or the presence of unauthorized persons.
- Follow emergency-response policies and procedures and coordinate with Management, the Chief Engineer, or Fire Rescue/Police services.
- Write reports of daily activities and irregularities, including equipment or property damage, theft, unauthorized persons, and unusual occurrences.
- Report maintenance items to the Association office daily, including burned-out lights, leaks, and broken equipment.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
