Front Desk Agent

Marriott • Rancho Mirage, CA

12d

About The Position

Front Desk Agents serve as Guest Experience Experts, delivering services throughout guests’ stays and making operational transactions feel like part of the experience. The role includes processing operational needs, addressing guest requests, completing reports, and sharing information about the local area. Agents are empowered to move around their work area and take initiative to provide memorable guest experiences.

The position requires following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and presenting a professional appearance and manner of communication. The role also involves extended periods of standing, sitting, or walking and hands-on tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance. Other reasonable duties may be requested.

The Ritz-Carlton describes its service culture as guided by its Gold Standards, including its Employee Promise, Credo, and Service Values. The company highlights gracious, thoughtful luxury service and an environment that values associates’ varied backgrounds and experiences.

Requirements

• High school diploma or G.E.D. equivalent is listed as preferred.
• No related work experience is required.
• No supervisory experience is required.
• No license or certification is required.
• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

• High school diploma or G.E.D. equivalent.

Responsibilities

• Process operational needs for guests.
• Address guest requests throughout their stay.
• Complete reports.
• Share highlights and information about the local area.
• Follow company policies and procedures, maintain confidentiality, protect company assets, and uphold quality standards.
• Maintain a professional uniform, personal appearance, and communication.
• Perform other reasonable job duties as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED