Front Desk Agent
Treasure Island Beach Resort•Treasure Island, FL
About The Position
Front Desk Agents create a welcoming first impression during the initial minutes of a guest’s experience. They welcome guests, own each interaction, and represent the company while performing procedural and administrative duties. The role also requires patience, poise, and enthusiasm when accommodating guest needs, resolving conflicts, and handling tense situations. The company conducts post-offer employment verifications and motor vehicle and criminal background checks. It is an Equal Opportunity Employer and does not discriminate on legally prohibited bases.
Requirements
- High school diploma or GED.
- Previous customer service experience.
- Exceptional interpersonal skills.
- Excellent written and verbal communication skills.
- Time management and organizational skills.
- Conflict resolution experience.
- Patience and good listening skills.
Responsibilities
- Greet guests upon arrival and make them feel welcome.
- Recognize repeat guests, VIP status, and loyalty.
- Administer check-ins and check-outs.
- Provide front desk services to guests.
- Assign rooms and perform administrative duties.
- Deliver mail and messages.
- Process guest payments.
- Coordinate with bell service and staff management.
- Provide guests with information on matters such as transportation and restaurant recommendations.
- Accommodate general and unique guest requests.
- Diffuse conflicts or tense situations and handle guest opportunities.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k)
- Short-term disability
- Free associate parking
- Free meal for every shift worked
- 25% discount in resort outlets
- Hotel discounts with OPL
- Friends and family discount
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
