Front Desk Agent

Sage Hospitality • Philadelphia, PA

13d

About The Position

The Front Desk Agent responds professionally and courteously to arriving, departing, and in-house guests by providing accurate and timely information and services. The role responds to telephone and in-person inquiries about reservations, hotel information, and guest concerns. It supports the Logan Hotel’s guest experience through attentive service, accurate front-desk transactions, and assistance with guest needs.

Requirements

• High school diploma or equivalent.
• High school graduate-level mathematical aptitude.
• Knowledge of standard cash-handling procedures and computerized cash register systems.
• Experience dealing directly with the public and general knowledge of basic customer service skills.
• Fluency in oral and written English.
• Ability to use tact and understanding when handling customer service problems, including stressful and highly emotional situations.
• Strong organization and attention to written and verbal details, particularly while performing multiple tasks.
• Ability to read written communications and a monochrome computer screen.
• Ability to operate computer, calculator, and telephone keyboards for cash handling and paperwork processing.
• Ability to understand and follow verbal and written instructions, work on multiple tasks, and communicate verbally and in writing.
• Ability to reach all areas of the hotel to assist clients.

Responsibilities

• Greet arriving guests and complete established check-in procedures using manual and computerized methods.
• Facilitate guest check-out by following established manual and computer procedures, closing guest accounts, and preparing rooms for the next sale.
• Calculate and post payments, receipts, guest accounts, and other forms of credit using proper cash-handling methods and established procedures.
• Answer inquiries and accept reservations in person and by telephone, accurately communicating hotel rates and information and using suggestive selling techniques to increase room sales, occupancy, and revenue.
• Maintain good customer relations by staying informed about in-house and area functions and responding knowledgeably to questions and concerns.
• Operate PBX equipment to accept incoming calls, assist with outgoing calls, schedule and set wake-up calls, and page guests.
• Control front-desk cash transactions and maintain responsibility for a personal bank in accordance with the hotel bank agreement policy.
• Maintain a friendly, cheerful, and courteous demeanor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED