Front Desk Agent

New Castle Hotel • Bryan, TX

13d

About The Position

As a Front Desk Agent, you will be the first and last point of contact for guests and play a pivotal role in shaping their experience. This is a fast-paced, interactive role that calls for warm, genuine hospitality when welcoming guests, assisting business travelers, and helping guests who need personal assistance. You will create a positive first impression in person and by phone, make guests feel heard when checking them out, help resolve their concerns, handle transactions and communications accurately, and follow hotel safety and security procedures.

Requirements

• Good verbal and written English communication skills.
• Ability to handle cash or credit transactions.
• Proficiency with front office software.
• Ability to perform light work, including exerting up to 20 pounds occasionally and/or up to 10 pounds frequently, and regularly lifting, carrying, pushing, pulling, or otherwise moving objects.
• Ability to exert up to 50 pounds of force when occasionally assisting with luggage.
• Ability to work long hours, many of which may be spent standing.

Responsibilities

• Welcome guests and provide a positive hospitality experience in person and by phone.
• Ask guests about their stay at checkout, listen courteously to feedback, and address problems or complaints.
• Assist guests with needs such as luggage, directions, restaurant recommendations, lost luggage, and room issues.
• Collect money, process guest transactions, route calls, and take messages accurately and efficiently.
• Follow hotel safety and security policies and procedures, anticipate potential problems, and contact management as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed