Front Desk Agent

SpringHill Suites Orange Beach at The Wharf • Orange Beach, AL

13d

About The Position

The Front Desk Agent is the first point of contact for hotel guests and provides warm, professional service throughout their stay. The role handles guest check-in and check-out, reservations, inquiries, concerns, and information about hotel services and local attractions. The position requires attention to detail, a welcoming demeanor, and availability for a flexible schedule that may include evenings, weekends, and holidays. The role reports to the Front Office Manager or Front Office Supervisor. The job description notes potential career paths in hospitality, including front office supervisor, front office manager, and hotel operations management.

Requirements

• Eligible to work in the United States.
• Ability to read, write, and communicate effectively in English.
• Ability to sit, stand, bend, kneel, and lift as required, with or without reasonable accommodations.
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed.
• A warm, professional demeanor that reflects HVMG’s Culture of Excellence.
• A combination of education and experience.

Nice To Haves

• Hotel experience.

Responsibilities

• Welcome and assist guests throughout their stay.
• Check guests in and out.
• Handle reservations.
• Answer guest inquiries and address concerns.
• Provide information about hotel services and local attractions.

Benefits

• Career growth opportunities across the nationwide portfolio.
• Flexible scheduling.
• Access to up to 40% of earned wages before payday with PayActive.
• Paid Time Off (PTO) and paid holidays.
• Medical, dental, and vision benefits.
• 401(k) with a guaranteed 4% match and no vesting period.
• Hotel and food and beverage discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed