Front Desk Agent
About The Position
The Front Desk Agent serves as a front-of-house liaison focused on facilitating an exceptional guest experience. This role is the primary point of contact for guests checking into the resort and for folio transactions and check-out processes. The agent runs, reviews, and prints reports to complete daily assignments and supports the Marketing Face to Face team during check-in by providing additional attention to owners or guests who need information or assistance with room assignments. The role also serves as a technical and service resource for resort Wi-Fi access. Other duties include folio posting, cash handling, key control, and helping guests with questions and concerns. Work assignments may change without notice, and the employee is expected to perform other duties needed for effective department operations.
Requirements
- Commitment to providing outstanding customer service.
- Knowledge of Microsoft Office Suite.
- Ability to acquire a clear understanding of timeshare software applications.
- Basic knowledge of hardware and peripheral devices required to perform the job.
- Ability to establish and maintain effective working relationships with co-workers and leaders.
- Strong problem-solving skills.
- Ability to see tasks through to completion.
- Strong organizational skills.
- Excellent verbal and written communication skills.
- High school diploma or GED equivalent, or an equivalent combination of training, education, and experience.
- At least one year of customer service experience.
Nice To Haves
- Customer service experience in a resort or hotel Front Office environment.
- Bilingual ability.
Responsibilities
- Welcome and assist guests checking into the resort.
- Handle guest folio transactions and check-out processes.
- Run, review, and print reports to complete daily assignments.
- Support the Marketing Face to Face team during check-in by assisting owners or guests who need additional information or help with room assignments.
- Assist guests with resort Wi-Fi access.
- Post folios, handle cash, and maintain key control.
- Respond to guest questions and concerns.
- Perform other duties necessary for effective department operations.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
