Front Desk Agent

Sage Hospitality • Washington, DC

13d • $20 - $21 • Onsite

About The Position

The Front Desk Agent works directly with guests at Homewood Suites by Hilton Washington DC Capitol-Navy Yard, responding professionally and courteously to arriving, departing, and in-house guests. The role provides accurate and timely information and services and helps maintain a welcoming lobby for the hotel’s extended-stay travelers.

Requirements

• High school diploma or equivalent.
• High school graduate-level mathematical aptitude, knowledge of standard cash-handling procedures, and familiarity with computerized cash-register systems.
• Experience dealing directly with the public and general knowledge of basic customer-service skills.
• Fluent in oral and written English.
• Ability to use tact and understanding when handling a variety of customer-service problems, including stressful and highly emotional situations.
• Highly organized and attentive to written and verbal details, particularly while performing multiple tasks.

Responsibilities

• Greet arriving guests and complete established check-in procedures using manual and computerized methods.
• Facilitate guest departures by following checkout procedures, closing guest accounts, and making rooms available for the next sale.
• Calculate and post payments, receipts, guest accounts, and other forms of credit using proper cash-handling methods and established procedures.
• Answer inquiries and accept reservations in person and by telephone; accurately communicate hotel rates and information and use suggestive selling techniques to increase room sales, occupancy, and revenue.
• Maintain good customer relations by staying informed about in-house and area functions and responding knowledgeably to questions and concerns.
• Operate PBX equipment to accept incoming calls, assist with outgoing calls, schedule wake-up calls, and page guests.
• Control front-desk cash transactions and maintain responsibility for a personal bank according to hotel policy.
• Maintain a friendly, cheerful, and courteous demeanor.
• Perform other duties as assigned, requested, or deemed necessary by management.

Benefits

• Paid time off, sick time, and holidays
• Supplemental pay and tips
• Medical, dental, and vision insurance
• Health savings and flexible spending accounts
• Basic life and AD&D insurance
• Employee Assistance Program
• Discounts on hotels, restaurants, and more
• Eligibility to participate in the Employee Referral Bonus Program, with up to $500 per referral

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED