Front Desk Supervisor
About The Position
LTD Hospitality Group is hiring a Front Desk Supervisor to direct, control, and supervise Front Desk Associates. The role is responsible for supporting guest satisfaction, associate morale, brand and company standards, training, and profitability. The supervisor provides excellent guest service, oversees front desk operations, and helps ensure daily financial balancing and appropriate handling of guest concerns. LTD Hospitality Group manages hotel properties under Marriott, Hilton, Hyatt, and InterContinental Hotel Group brands. The company describes its culture as focused on people, relationships, and opportunities, and states that it provides comprehensive training and career advancement opportunities.
Requirements
- Prior Front Desk experience.
- At least a high school diploma.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Fluent English-language reading, writing, and speaking skills.
- Solid computer skills, including core Microsoft applications and any additional brand-specific applications as needed.
- Math skills.
- Ability to lead, train, and motivate team members.
- Strong communication and problem-solving skills.
- Relationship-building skills; people-focused, highly organized, and guest-centric approach.
- Reliable transportation.
- Sincere desire to exceed guest expectations.
Nice To Haves
- Some college preferred.
Responsibilities
- Provide the highest quality of service to guests at all times.
- Supervise and coordinate the activities of Front Desk staff.
- Promote teamwork and associate morale.
- Interpret company policies and support a safe work environment by ensuring compliance with safety programs and training.
- Monitor and enforce Front Desk uniform, brand, and company standards.
- Participate in interviewing Front Desk Associate candidates.
- Orient and train new associates.
- Conduct ongoing training for Front Desk Associates to increase job knowledge and skill level.
- Initiate or suggest plans to motivate associates to achieve work-related goals.
- Recommend or initiate personnel actions, including promotions, transfers, discharges, and disciplinary measures.
- Assist the Operations Manager, AGM, or GCM with payroll processing.
- Ensure the hotel is balanced daily and communicate discrepancies to appropriate hotel management.
- Complete period-end tasks, including auditing cash over and short and inventories.
- Respond to guest complaints in a timely, professional, and hospitable manner.
- Perform other duties, projects, and tasks assigned by the employee’s manager.
Benefits
- Health insurance
- Paid time off
- Training and development
- Vision insurance
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Employee discounts
- Free uniforms
- Voluntary short-term insurance
- Life and accidental death insurance
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
