Front Desk Jobs in Detroit, IL

About The Position

Requirements

• Prior customer service or hospitality experience.
• Strong communication skills across phone, email, and in-person interactions.
• Ability to multitask and manage guest inquiries, reservations, and cashiering duties accurately and efficiently.
• Confident problem-solving skills and a positive, professional demeanor in guest interactions.
• Team-oriented mindset and flexibility to work varied shifts, including evenings, weekends, and holidays.
• Must pass a background screen and drug test and prove eligibility to work in the United States.

Responsibilities

• Schedule and direct Front Office team members as needed.
• Serve as Manager on Duty in the absence of the Director and Front Office Manager.
• Greet, register, and assign rooms to guests and enter information into the property management system.
• Collect and post security deposits at guest check-in.
• Explain room charges and accept payment by cash, check, or credit card.
• Issue room keys and check guests out of the property management and phone systems.
• Answer front desk and operator calls and transfer calls as needed.
• Turn guest phones on or restrict them as needed.
• Answer inquiries about hotel services, guest registration, shopping, dining, entertainment, shuttle services, and travel directions.
• Monitor room occupancy and availability.
• Compute bills, collect payments, and make change for guests.
• Handle and count cash and process credit card payments and credits.
• Make and confirm reservations.
• Listen to guest concerns and find solutions to problems.
• Balance cash, credit card, and other postings to the daily report at the end of the shift.
• Make cash deposits in the safe.
• Coordinate with housekeeping when VIP guests arrive.
• Train new Front Desk personnel.

Benefits

• Medical, dental, and vision coverage.
• Paid vacation, sick, and personal time.
• Paid holidays.
• 401(k) with company match.
• Daily Pay access.
• Pregnancy, parental leave, and adoption assistance.
• Wellness programs.
• Flexible spending accounts.
• Tuition assistance.
• Military leave.
• Employee Assistance Program.
• Life, disability, accident, critical illness, and hospital insurance.
• Pet insurance.
• Exclusive discounts on hotels, cruises, resorts, restaurants, entertainment, and more through the Loyalty Program.
• Low-cost gym membership.
• Annual David A. Siegel Legacy Scholarship of up to $40,000 for one eligible dependent of a current team member.
• Career growth and advancement opportunities.
• Community involvement opportunities.