Front Desk

Dave & Buster's•San Jose, CA

26d•$19 - $21

About The Position

The Front Desk and Host position creates a positive, welcoming first impression for Guests at Dave & Buster’s. Team Members guide Guests through retail, game rental, and dining experiences while helping deliver an enjoyable combination of food, drinks, and games. The role includes greeting and assisting Guests, coordinating seating and wait times, handling transactions, maintaining the front desk area, and supporting other Team Members. Restaurant, retail, or cashier experience is preferred but not required. Applicants must be at least 16 years old.

Requirements

Must be at least 16 years of age.
Must be able to read and communicate in English, including articulating clear greetings, requests for assistance, and farewells to Guests.
Must communicate effectively with multiple Guests and respond calmly to dissatisfied Guests.
Must work days, nights, and/or weekends as required.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.
Must be able to move around the facility and stand for long periods, including walking or standing for 100% of the shift.
Must be able to reach, bend, and stoop frequently.
Must be able to work in a noisy, fast-paced environment with distracting conditions.

Nice To Haves

Restaurant, retail, or cashier experience is preferred but not required.

Responsibilities

Greet Guests warmly upon arrival, assist them with their needs, and bid them farewell while inviting them to return.
Coordinate game rentals, merchandise sales, telephone inquiries, and other Guest needs at the front desk.
Keep the immediate supervisor informed of significant problems or unusual matters, take corrective action when appropriate, and notify the Manager about Guests who seem unhappy.
Prepare the station for shifts by stocking supplies such as menus, silverware, Power cards, and gift cards; check cleanliness, organization, and supply levels, and discuss problem areas with the Manager.
Conduct merchandise inventory during and after shifts, if applicable.
Maintain a cooperative and harmonious working relationship with other Team Members and assist them as needed or as business requires.
Help manage table turns by identifying open tables and bussing and cleaning tables as necessary.
Rotate seating according to guidelines to ensure fairness and balance in dining areas.
Manage Guest flow from the front doors, direct Guests as needed, and communicate wait times and other information to Guests, Team Members, and Managers.
Deliver silverware to Guests as they are seated.
Calculate bill transactions accurately and promptly, process Guest transactions, and reconcile monies from assigned banks.
Process To Go order transactions and ensure their accuracy.
Sell merchandise from the Front Desk, if applicable.
Maintain a neat, clean, professional appearance in accordance with dress guidelines.
Communicate effectively with multiple Guests, generate enthusiasm for Dave & Buster’s, and calmly respond to dissatisfied Guests while bringing issues to a Manager’s attention.