Front Desk

One and Only Fitness Consulting•Houston, TX

11d

About The Position

The Gym Front Desk Associate oversees front desk operations and helps ensure the gym runs smoothly, efficiently, and professionally. As the first point of contact for members and guests, the associate provides excellent customer service and helps maintain a safe, clean, organized, and welcoming environment. The role requires trustworthiness, reliability, professionalism, and attention to detail. Responsibilities include opening and closing the facility, handling confidential member and payment information, answering phone calls, processing transactions, and monitoring daily gym operations.

Requirements

Trustworthiness and integrity when handling confidential financial and personal information.
Reliability, consistent attendance, punctuality, and dependability.
Accountability and the ability to complete assigned tasks without constant supervision.
A positive, respectful, and professional attitude with members, guests, and coworkers.
Attention to detail when following procedures and handling payments and administrative tasks.
Clear and professional communication in person and over the phone.
Problem-solving ability and sound judgment about when to notify management.
Initiative and pride in maintaining the facility.

Responsibilities

Arrive on time and complete all required opening and closing duties.
Open and secure the facility according to established procedures.
Ensure gym equipment, lighting, music, and other necessary systems are functioning properly.
Verify that the facility is clean, organized, and ready for members.
Complete closing checklists and ensure equipment and areas are properly secured.
Follow security procedures, including locking doors and setting alarms when applicable.
Greet members and guests in a friendly, professional, and welcoming manner.
Check members in and assist with membership-related questions.
Answer incoming phone calls and respond to inquiries professionally.
Communicate gym policies, membership options, and general information.
Handle member concerns and complaints appropriately, escalating issues to management when necessary.
Maintain a professional and positive atmosphere at the front desk.
Handle confidential financial and personal information responsibly.
Accurately handle payments and administrative tasks.
Recognize issues, take appropriate action, and notify management when necessary.
Take initiative in maintaining the facility.