Front Desk

Dothan, RAM Hotels • Dothan, AL

8d

About The Position

We are seeking a friendly and professional Front Desk Agent to join the team at a hotel. The Front Desk Agent manages reservations, checks guests in and out, and assists with their needs and requests during their stay. The successful candidate has excellent customer service skills and can work efficiently in a fast-paced environment.

Requirements

• Previous experience as a front desk agent or in a customer service role is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle a high-volume workload.
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests, such as booking tours or making restaurant reservations.
• Assist with check-in and check-out processes, including handling payments and issuing keys.
• Answer phone calls and respond to online inquiries in a timely and professional manner.
• Assist with organizing and setting up events and meetings.
• Handle guest complaints and concerns with grace and professionalism.
• Perform light cleaning duties, such as wiping down counters and restocking supplies.
• Perform other duties as assigned.

Benefits

• Employee discounts on hotel rooms and amenities.
• Opportunities for advancement within the company.
• Professional development opportunities.
• Positive and supportive work environment.
• Competitive salary.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed