Front Desk

ALIGN ENT AND ALLERGY • Farmington Hills, MI

8d • Onsite

About The Position

The Front Desk Specialist is the welcoming face of a patient-centered medical practice at Michigan Ear Institute in Farmington Hills, Michigan. This role provides customer service to patients, handles calls and appointment scheduling, manages check-in and check-out, verifies insurance, processes payments and referrals, and maintains accurate patient records. The specialist also collaborates with team members and supports daily office operations in a fast-paced environment.

The employer offers a supportive team, structured training, and a new office. Salary is based on experience.

Requirements

• High school diploma or equivalent.
• At least 2 years of medical office experience.
• Positive attitude, strong communication skills, and excellent phone etiquette.
• Detail-oriented and able to multitask in a busy environment.
• Dependable and eager to learn new systems.

Nice To Haves

• Experience with eCW EMR.

Responsibilities

• Greet patients and deliver exceptional customer service.
• Handle incoming and outgoing calls using a multi-line phone system.
• Check patients in and out.
• Schedule appointments.
• Verify insurance.
• Process payments and referrals.
• Keep patient records and documentation accurate and up to date.
• Collaborate with team members and support daily office operations.

Benefits

• 401(k)
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Structured training program
• Brand-new office and supportive team

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED