Front Desk

ProSmile•Indianapolis, IN

About The Position

Destiny Dental, an affiliate of ProSmile, is seeking an energetic, motivated, organized Dental Receptionist with a positive attitude and an interest in professional growth. The role serves as the first point of contact for patients and supports patient care through friendly, timely service and front desk coordination. The position is in the Operations department and reports to the Office Manager. It is classified as non-exempt. The receptionist coordinates patient flow and financial activities, including scheduling, paperwork, payment collection, and insurance cards. The role also maintains the reception area and controls inventory of office supplies, patient literature, and related items. Other job-related duties may be assigned. The employee regularly stands, walks, and uses hands and arms to operate general office equipment. The employee may occasionally lift or move 10 to 25 pounds and may need to travel to healthcare practices. The work environment is usually low to moderate in noise. Employees must wear personal protective equipment, including face masks, gloves, and gowns as needed and in accordance with CDC standards. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Professional and compassionate demeanor.
Willingness to go above and beyond to ensure patient satisfaction.
Excellent interpersonal and communication skills.
Ability to efficiently manage multiple tasks.
Computer competency and ability to work with a multi-line phone system.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Serve as the first point of contact for patients and respond to their needs in a friendly and timely manner.
Coordinate patient flow and front desk financial activities, including scheduling, handling patient paperwork, collecting payments, and managing insurance cards.
Maintain the reception area and control inventory of office supplies, patient literature, and related items.
Perform miscellaneous job-related duties as assigned.

Benefits

Medical insurance with a choice of five Aetna plans.
Dental insurance through MetLife.
Vision insurance through Davis and UHC.
Flexible Spending Accounts and Health Savings Accounts.
Employer-paid basic life and AD&D insurance, with voluntary life and short- and long-term disability plans.
Employee Assistance Program (EAP).
Identity theft and fraud protection.
Legal support services.
Discount programs, including pet insurance, travel, theme parks, and electronics.
Wellness programs.
Financial wellness and planning tools.