Front Desk
About The Position
Planet Fitness is seeking energetic and enthusiastic Front Desk Team Members passionate about health and fitness. The role supports members and team members through in-person, phone, and written communication; uses technology to provide member services; and helps maintain a safe, clean, and welcoming club environment. Team Members must follow verbal and written instructions, including prepared scripts for information calls, tours, cancellations, and rate reviews. They are expected to understand and demonstrate exercise equipment, complete CPR and AED certification, and perform CPR and use an AED when needed. The position may involve nights, weekends, and holidays and requires extended standing and walking, a range of repetitive movements, and occasionally lifting, pushing, or pulling objects up to 50 pounds. Planet Fitness describes its environment as engaging, positive, fun, and judgment-free, with a mission to enable people to enhance their lives through affordable, high-value fitness and community involvement.
Requirements
- Minimum high school diploma or equivalent.
- Service-oriented approach and ability to resolve member concerns.
- Basic computer proficiency.
- Upbeat attitude.
- Punctuality and reliability.
- Initiative and strong communication skills.
- Ability to work a flexible schedule that may include nights, weekends, and holidays.
- Ability to stand and walk for long periods.
- Ability to talk and hear.
- Ability to use hands and fingers to handle or feel.
- Ability to repetitively reach with arms and hands, climb, balance, stoop, kneel, crouch, crawl, bend, and twist.
- Ability to occasionally lift, push, and pull objects weighing up to 50 pounds.
Responsibilities
- Communicate with members and team members in person, by phone, and in writing.
- Follow verbal communications from members, team members, and supervisors.
- Follow prepared written scripts for member services, including information calls, tours, cancellations, and rate reviews.
- Use different types of technology to service members.
- Obtain CPR and AED training certification, perform CPR, and use the AED machine.
- Understand exercise equipment and demonstrate its use to members.
- Clean and maintain restrooms, locker areas, showers, Black Card Spa amenities, entryways, club floors, and exercise equipment.
- Perform cleaning tasks such as mopping, vacuuming, scrubbing, wiping, disposing of trash, and handling chemicals.
- Comply with safety and sanitization guidelines.
- Perform other assigned duties.
Benefits
- Flexible work schedules
- Same-day pay
- Paid time off
- Promotional opportunities
- Free PF Black Card Membership, including access to any gym with a guest and amenities such as free tanning, hydromassage, and total body enhancement
- Free CPR and trainer certifications
- Retirement savings program with a 4% company match
- Free Employee Assistance Program
- Health, dental, and vision insurance
- Life insurance
- Short- and long-term disability
- Volunteer opportunities in the local community
- Some benefits are exclusive to full-time team members
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
