Front Desk - Front Desk Agent

Westminster Management•Long Branch, NJ

17h•Onsite

About The Position

The Front Desk Agent organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. They secure payment, verify and adjust billing, activate and distribute room keys, process guest requests, and relay messages, welcoming and acknowledging guests per company standards. Our company is guided by its experience and ability to create long-term value in strategically focused markets. We continue to attract the best talent in the industry and remain focused on growing our organization with talented professionals along with our assets. Westminster is stronger than ever, and we stand poised for continued growth with our valued partners. Our mission is to go above and beyond to build thriving communities and exceptional experiences for our residents, guests, tenants, and teams. Our values represent what we strive to achieve every day. Every decision we have to make is guided by the "4 Be's". Be best in class. Be Solution-Oriented. Be Accountable. Be caring.

Requirements

Ability to organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
Ability to secure payment, verify and adjust billing, activate and distribute room keys, process guest requests, and relay messages.
Ability to welcome and acknowledge guests per company standards.
Ability to answer guest questions and offer information and assistance.
Ability to answer telephones.
Ability to maintain work area neat and organized.
Ability to maintain keys in secure area.
Ability to report all unsafe conditions immediately.
Ability to update information in computer systems as needed (e.g., post charges).
Ability to complete other duties as assigned by supervisor, including cross training.
Ability to attend all mandatory meetings.
Ability to follow checklist for required duties and timelines.
Ability to process personal and traveler's checks.
Ability to handle safe deposit boxes.
Ability to read, pass on log, and communicate with previous shift.
Ability to run reports (high balance, cash basis, etc.).

Responsibilities

Answer guest questions and offer information and assistance; answer telephones.
Check guests in and out; communicate with other departments to fulfill guest needs.
Maintain work area neat and organized; maintain keys in secure area.
Report all unsafe conditions immediately.
Update information in computer systems as needed (e.g., post charges).
Complete other duties as assigned by supervisor, including cross training.
Attend all mandatory meetings; follow checklist for required duties and timelines.
Process personal and traveler's checks, handle safe deposit boxes.
Read, pass on log, and communicate with previous shift.
Run reports (high balance, cash basis, etc.).