Front Desk

U.S. Dermatology Partners • Silver Spring, MD

2d • $18 - $21

About The Position

The front desk clerk performs routine clerical, secretarial, and administrative work, including answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping. The role supports office procedures and administrative tasks, helps patients use the practice or clinic’s facilities and services, and follows safety policies and procedures while supporting high-quality service. This position has no supervisory responsibilities.

Requirements

• Detail-oriented, professional attitude, and reliability.
• Management and organizational skills to support the leadership of this function.
• Ability to follow or provide verbal and written instructions, with sufficient grammar and spelling skills to avoid mistakes or misinterpretations.
• Interpersonal skills to support customer service, functional, and teammate support needs.
• Ability to communicate effectively in English, both verbally and in writing.
• Mathematical and/or analytical ability for basic to intermediate problem solving.
• Basic to intermediate computer operation skills.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Specialty knowledge of systems relating to the job function.
• Knowledge of applicable state and federal regulations and a general understanding of HIPAA guidelines.

Nice To Haves

• One or more years of retail or clinical front desk experience is preferred.

Responsibilities

• Maintain office procedures and assist with administrative tasks.
• Answer the central telephone system and direct calls appropriately.
• Receive the public and answer questions in person and by telephone; respond to inquiries from employees, patients, and others, and refer inquiries to the appropriate manager, co-worker, healthcare giver, or department when necessary.
• Operate office machines and computers as required to ensure patients are processed correctly and effectively.
• Duplicate and distribute materials as necessary.
• Compose, type, and edit correspondence, reports, memoranda, and other material.
• Assist patients with the use of practice or clinic facilities and services.
• Adhere to safety policies and procedures while supporting a culture of high quality and great customer service.
• Perform other duties that may be necessary or in the best interest of the organization.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed