Front Desk

Arch Amenities Group • Skaneateles, NY

11d • Onsite

About The Position

Skaneateles Community Center and Arch Amenities Group are seeking a Front Desk Associate in Skaneateles, New York. The associate greets members and guests, learns the facility’s services and amenities, welcomes new clients, builds trust, and responds to inquiries. The role may also involve processing transactions, handling money, and contributing to facility cleanliness.

The Skaneateles Community Center offers more than 100,000 square feet of fitness, wellness, aquatics, ice sports, childcare, and summer camp amenities and programming. The position requires priority availability during evenings and weekends, including night and holiday availability, with flexible hours.

The associate is expected to uphold Arch Amenities Group’s service standards and policies, help maintain a safe and secure facility, and support front-desk operations, program enrollment, reservations, payments, reporting, inventory, and facility upkeep. The role involves standing for extended periods and may require lifting and storing equipment, furniture, and products. The job description notes that reasonable accommodation may be provided to enable employees with disabilities to perform essential functions, absent undue hardship.

Requirements

• High school graduation is preferred; students with appropriate approved New York State working papers may be considered.
• Customer service experience.
• Previous experience handling money.
• Excellent communication and customer service skills and a strong work ethic.
• Efficient, well organized, and able to handle a variety of duties simultaneously.
• Professional manner, discretion, and appearance.
• Excellent verbal and written skills.
• Energetic, enthusiastic, and motivational approach.
• Strong team-player ability.
• Proficiency in appropriate computer skills and office equipment.
• Ability to lift 25 pounds.
• Availability to work nights, weekends, and holidays, with flexible hours.
• Ability to stand for long periods of time.
• Ability to stand, stoop, kneel, crouch, bend, walk, and talk.

Responsibilities

• Uphold Arch Amenities Group service standards, mission, values, expectations, and brand standards.
• Follow facility and Arch Amenities Group policies and report incidents or accidents to the Manager on duty.
• Submit paperwork and financial reports in accordance with company policy, when applicable.
• Maintain department maintenance procedures and checklists, and perform routine preventative maintenance and repairs.
• Maintain monthly inventory of supplies or products, when applicable.
• Learn the facility and its amenities to communicate effectively with members and guests.
• Help ensure that only members and guests access the facility and that it remains safe and secure.
• Greet guests warmly and offer assistance such as making reservations, finding directions, or looking up phone numbers.
• Use shift time efficiently by checking equipment, locker rooms, and inventory; keep the area clear of clutter and personal effects.
• Ensure appropriate coverage when leaving the front-desk area and share pertinent information with coworkers at shift end.
• Maintain and update the staff communication book and inform the facility manager of member, guest, or facility issues.
• Enroll members and guests in programs, including children’s programming, aquatics, and ice programs.
• Make reservations for personal training and group exercise classes, when applicable.
• Receive payments for goods and services, account for money, and reconcile daily sales, deposits, and receipts when applicable.
• Assist staff with lifting and storing facility equipment, furniture, and products and with preparing for special events.
• Perform additional duties as assigned.

Benefits

• Free individual membership.
• Employee discounts on programs and packages.
• Cross-training opportunities to gain experience in other departments and build skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED