Front Desk Associate

IFH CT OPERATIONS, INC • Amsterdam, NY

27d • $16 - $16 • Onsite

About The Position

Planet Fitness is seeking a friendly, courteous Front Desk Associate to deliver first-rate service, support customer satisfaction and loyalty, and promote Ignite Fitness Holdings–Planet Fitness’s mission, vision, and values. The role requires balancing multiple tasks while maintaining a welcoming demeanor in a fast-paced retail environment. Associates provide member-facing and telephone support, address customer concerns, process payments, communicate promotions, and help maintain club cleanliness. The position is part-time, with a rotating schedule based on club needs; weekday and/or weekend hours may apply. Initial training hours may vary.

Requirements

• Be at least 18 years old.
• Have a high school diploma or equivalent.
• Have at least six months of face-to-face customer service experience in a retail environment.
• Be able to manage multiple responsibilities.
• Have a solid work ethic and strong decision-making and problem-resolution skills.
• Be a self-starter who takes initiative with minimal direction and supervision.
• Be comfortable working a flexible rotating schedule.
• Have superior customer service skills.
• Be able to talk, hear, sit, stand, and use hands and fingers to handle or feel.
• Be able to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience is preferred.
• Customer service experience in the fitness industry is preferred.
• Open or flexible availability is a plus.

Responsibilities

• Welcome members and say goodbye when they leave in a confident, professional, and friendly manner.
• Anticipate member needs, respond promptly, and acknowledge members.
• Provide gracious and efficient telephone service, answering calls promptly and accurately.
• Use communication and problem-solving skills to resolve customer concerns and support a pleasant experience.
• Maintain club cleanliness, potentially for up to 50% of a shift.
• Deliver prompt and accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by explaining and demonstrating product benefits and special promotions.
• Answer customer questions and explain business procedures and policies accurately and in a customer-friendly manner.

Benefits

• Competitive salary.
• 401(k) plan.
• Company contribution toward health benefits, including medical, dental, vision, LTD, STD, and illness coverage (applicable to full-time positions).
• Paid time off (applicable to full-time positions).
• Free Black Card membership and exercise incentives.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED