Front Desk Associate

Advanced Pain Care•Round Rock, TX

11d•Onsite

About The Position

The Front Desk Associate is the initial point of contact for patients entering the medical office. The role greets patients, schedules appointments, collects co-payments, enters information into the computer, and helps organize and maintain the front desk. It requires excellent customer service, the ability to multitask and stay organized, and a background as a medical assistant. Travel to additional APC locations may be required, with mileage reimbursement provided. The position works in a medical office environment and is typically scheduled from 8:00 a.m. to 5:00 p.m., Monday through Friday. Physical requirements include prolonged sitting and/or standing, bending, stooping, stretching, and lifting or moving items weighing up to 30 pounds.

Requirements

High school diploma or GED.
Previous office administration work experience.
Strong verbal and written communication skills.
Ability to work with people, including those who are ill or in pain.
Skill in handling incoming phone calls and operating office equipment.
Skill in handling paperwork adequately.
Knowledge of medical terminology and insurance practices.
Basic arithmetic skills to calculate, balance, and reconcile figures.
Ability to organize and prioritize tasks effectively.
Ability to respond flexibly to changing demands while maintaining professionalism.
Ability to work the scheduled hours, typically 8:00 a.m. to 5:00 p.m., Monday through Friday.
Ability to sit and/or stand for prolonged periods, bend, stoop, stretch, and lift or move items weighing up to 30 pounds.
Eye-hand coordination and manual dexterity sufficient to operate office equipment.

Nice To Haves

Medical Assistant experience.
Knowledge of medical terminology and basic computer skills.

Responsibilities

Greet, welcome, and direct incoming patients and visitors to the proper areas.
Keep patients moving smoothly and maintain a neat work area.
Answer phone calls professionally and politely using proper phone etiquette.
Collect and verify patient demographic and insurance information.
Facilitate patient flow and notify clinical staff when patients arrive.
Respond courteously to inquiries from current and prospective patients, visitors, and clinical staff.
Protect patient confidentiality by securing protected health information and complying with HIPAA guidelines.
Schedule patient appointments and inform patients of the costs of care.
Collect and post fees according to protocols, and prepare and balance daily batches for the Billing Department.
Maintain forms and office supplies required for front desk activities.
Ensure the front desk is ready for each working day.
Accurately enter patient-provided information into the computer.
Establish and maintain cooperative relationships with coworkers.
Maintain regular and predictable attendance.
Adhere to APC policies and procedures.
Perform other duties as assigned.