Front Desk Associate

NVISION Eye Centers•Thousand Oaks, CA

About The Position

The Front Desk Associate is the first point of contact for patients at a high-traffic medical office and helps keep the center running smoothly so patients are seen in a timely manner. The role manages phone calls and appointments, coordinates patient files and documentation, welcomes patients and guides them through the initial steps of consultation, and supports the patient experience throughout the visit. Additional duties include obtaining medical authorizations, maintaining insurance information, auditing invoices, investigating payment issues, preparing charts for the following day, and handling center correspondence.

Requirements

High school diploma or equivalent.
Desire to provide an exceptional patient experience.

Nice To Haves

At least 2 years of ophthalmology or healthcare experience; preferred.

Responsibilities

Manage phones, screen calls to determine what information is needed, and confirm or reschedule appointments.
Coordinate patient files and ensure each file contains proper documentation.
Greet patients enthusiastically and guide them through the initial steps of the consultation process.
Obtain authorizations for medical patients.
Scan and enter insurance cards and ensure the accuracy of information.
Audit invoices against purchase orders, research discrepancies, and approve invoices for payment.
Investigate problems with obtaining payment for bills.
Make concrete attempts to add value or improve the customer experience, act on behalf of customers, and promote fair and timely internal resolution of issues.
Prepare charts for the next day's appointments.
Have patients complete proper paperwork, explain the process flow, and clearly communicate expectations.
Handle center correspondence with concise, honest, and respectful written and verbal communication.