Front Desk Associate

OTO Development•Marathon, FL

13d

About The Position

The Front Desk Associate assists hotel guests with check-in and check-out and supports them throughout their stay. The role uses the hotel’s electronic reservation system and other computer programs to maintain a smooth workflow, and handles cash and credit card transactions securely and accurately. The associate anticipates guest needs and works with teammates to create a hospitable, approachable, customer-focused environment. The position involves little to no travel outside the property and surrounding area. The property is managed by OTO Development.

Requirements

Enjoy working with people and go above and beyond to address guests’ needs.
Work well with others and enjoy being part of a team.
Have excellent oral, written, and interpersonal communication skills.
Be a problem solver and solution finder, committed to ensuring the best guest experience.
Be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods.

Responsibilities

Assist guests with check-in and check-out and throughout their stay.
Use the hotel’s electronic reservation system and other computer programs proficiently.
Handle financial matters, including credit card and cash transactions, securely, accurately, and with integrity.
Anticipate guests’ needs and work to maximize their experience.
Collaborate with team members to foster a hospitable, approachable, and customer-focused environment.