Front Desk Associate

Hilton Garden Inn - St Pete Beach (OTO Development)•Saint Pete Beach, FL

10d

About The Position

The Front Desk Associate supports hotel guests throughout their stay by assisting with check-in and check-out, using the hotel’s electronic reservation system and other computer programs, and handling cash and credit card transactions securely and accurately. The role focuses on anticipating guests’ needs, maximizing the guest experience, and working with team members to create a hospitable, approachable, and customer-focused environment. The position involves little to no travel outside the property and surrounding area and is physically demanding, requiring extended periods of standing, sitting, walking, bending, lifting, and squatting. This property is managed by OTO Development, a hotel development and management company that owns and operates hotels in key U.S. markets.

Requirements

Enjoy working with people and go above and beyond to meet guests’ needs.
Work well with others and enjoy being part of a team.
Have excellent oral, written, and interpersonal communication skills.
Be a problem solver and solution finder, doing what is needed to ensure the best guest experience.
Be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods.

Responsibilities

Assist guests with check-in and check-out and throughout their stay.
Use the hotel’s electronic reservation system and other computer programs proficiently to support seamless workflow.
Handle financial matters, including credit card and cash transactions, securely, accurately, and with integrity.
Anticipate guests’ needs and take steps to maximize their experience.
Work with team members to foster a hospitable, approachable, and customer-focused environment.